At the moment our hotline is open on three days: Monday, Wednesday, Friday 10 to 12 AM. If you don’t get through please write an e‑Mail to email@example.com!
Do you need help with questions about asylum law or residence permits? PRO ASYL’s individual advisory hotline supports refugees in their asylum procedure and those with problems regarding their residence permit, e.g. if there is a risk of deportation.
Whether you are a refugee yourself, or whether you are supporting refugees and migrants, and are confronted with problems concerning asylum law or residence permits – we will be glad to help you.
We support refugees in their asylum procedure, advise them on their problems with family reunification and threatened deportation. We also help with questions about rights of residence and back up refugees on many other issues. If necessary, we will give you the name of specialist advisory services in your area and help you to find a lawyer.
Our advice is given by phone or by email. Our advisors use both English and German. They treat each case conscientiously, professionally and with absolute confidentiality.
The PRO ASYL legal assistance fund
Some urgent cases call for intensive legal support but those concerned can’t afford the cost of a lawyer or legal expert. Then it is possible to apply for support from the PRO ASYL legal assistance fund. This is done via the Refugee Council of the German state in which you live. In such cases please apply to our colleagues in the state-level Refugee Councils listed here.
Our advisory service in individual cases and legal assistance fund are financed by donations and membership fees. Please support our work through your donation.