At the moment our hot­line is open on three days: Mon­day, Wed­nes­day, Fri­day 10 to 12 AM. If you don’t get through plea­se wri­te an e‑Mail to!

Do you need help with ques­ti­ons about asyl­um law or resi­dence per­mits? PRO ASYL’s indi­vi­du­al advi­so­ry hot­line sup­ports refu­gees in their asyl­um pro­ce­du­re and tho­se with pro­blems regar­ding their resi­dence per­mit, e.g. if the­re is a risk of deportation.

Every year PRO ASYL gets thousands of pho­ne-calls, let­ters and emails from refu­gees. Whe­re­ver pos­si­ble, our advi­sors give prac­ti­cal sup­port. Pho­to: PRO ASYL

Whe­ther you are a refu­gee yourself, or whe­ther you are sup­por­ting refu­gees and migrants, and are con­fron­ted with pro­blems con­cer­ning asyl­um law or resi­dence per­mits – we will be glad to help you.

We sup­port refu­gees in their asyl­um pro­ce­du­re, advi­se them on their pro­blems with fami­ly reuni­fi­ca­ti­on and threa­tened depor­ta­ti­on. We also help with ques­ti­ons about rights of resi­dence and back up refu­gees on many other issu­es. If necessa­ry, we will give you the name of spe­cia­list advi­so­ry ser­vices in your area and help you to find a lawyer.

Our advice is given by pho­ne or by email. Our advi­sors use both Eng­lish and Ger­man. They tre­at each case con­sci­en­tious­ly, pro­fes­sio­nal­ly and with abso­lu­te confidentiality.

The PRO ASYL legal assistance fund

Some urgent cases call for inten­si­ve legal sup­port but tho­se con­cer­ned can’t afford the cost of a lawy­er or legal expert. Then it is pos­si­ble to app­ly for sup­port from the PRO ASYL legal assi­s­tance fund. This is done via the Refu­gee Coun­cil of the Ger­man sta­te in which you live. In such cases plea­se app­ly to our col­leagues in the sta­te-level Refu­gee Coun­cils lis­ted here.

Our advi­so­ry ser­vice in indi­vi­du­al cases and legal assi­s­tance fund are finan­ced by dona­ti­ons and mem­bers­hip fees. Plea­se sup­port our work through your dona­ti­on.